Help for Employees of Ultimate Software Customers

To protect your privacy, we are unable to provide direct assistance with employee-level data, like UltiPro® login credentials, payroll information, and tax filing forms. Should you need help with these items, please contact your employer’s HR/payroll department directly.

Support Topics

W-2s, 1099s, and 1095-Cs

You should expect to receive these personal tax filing forms from your employer no later than January 31. Should you have questions about form accuracy or when your forms will be delivered, please contact your employer.

Pay Statements

You can view your pay statements directly from your UltiPro solution or from the UltiPro Mobile App. Should you have questions about your paycheck or concerns about the accuracy of your earnings, please contact your employer’s HR/payroll department. Ultimate Software is not authorized to answer employee payroll questions.

Password Assistance

Forgot your password or need help resetting your credentials? Please contact your employer’s HR/payroll department if you’re having trouble logging in. To protect our customers' employee-level data and privacy, we’re unable to provide direct assistance with passwords.

Reinstate UltiPro Access

If you’ve been accidentally locked out of UltiPro, please contact your employer’s HR/payroll department for help reinstating access to your solution. To protect our customers' employee-level data and privacy, we’re unable to provide direct assistance with your login credentials.

Mobile

The UltiPro Mobile App gives you control over job-related actions that are personal to you. Through the app, you can perform a number of tasks, such as searching your employee directory, viewing and printing current and historical pay statements, accessing pay insights, viewing tax forms, and more.

For more information on how to get started on the app or to encourage your employer to enable it for your company, please contact your HR/payroll department.

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UltiPro Product Tours

UltiPro Product Tours - HR, Payroll, and Talent Management Interested in previewing additional UltiPro solutions? Watch some of our top-viewed product tours. At just a few minutes each, this is a quick and easy way to get a taste of all that UltiPro has to offer.

Most Viewed Tours
Overview Tour
Mobile App Tour
Perception Tour
Payroll Tour
Talent Management
Workforce Intelligence
Learning Tour